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Straight answers on booking, listing, proof and payouts — and a person on the other end when the guides aren't enough.
Instant booking versus offers, when you are charged, how the platform holds your money, cancellations and refunds.
Read the booking guideGetting a space onto the marketplace: specs and photos, prices and booking modes, availability, and what approval checks.
Go to your listingsCreative deadlines, going live, what evidence each format requires, the seven-day review window and disputes.
Read the proof guideTrading space for space: proposals, counters, how both payments are held, and how each side's payout releases.
How swaps workWhen your money releases, how the seller commission is deducted, payout statements and the payout cycle.
See how pricing worksYour profile, team members and roles, languages and currencies, notifications and closing an account.
Open your dashboardOpen a ticket — everything stays written, attached to the order it is about, and answered by a person within one working day. There is no phone number, on purpose: a call evaporates, a ticket keeps the evidence.